Questions about an order, a product, or a delivery? Pick whichever route suits you — here is roughly how long each one takes.
Tell us what you need
Fill this in and it lands straight in our inbox. If you already have an order, adding the order number gets you a much faster answer.
In a hurry? WhatsApp or a phone call will always be quicker than email.
Before you write to us
These come up most often, and you may not need to wait for a reply.
Where is my order?
You will have received a tracking number when your parcel was booked with the courier. Check there first — it updates faster than we can. If tracking has not moved for two working days, contact us and we will chase it.
Can I change or cancel my order?
Yes, as long as it has not shipped. Call us as soon as you can. Once a parcel is with the courier we cannot recall it, and you would need to refuse delivery instead.
How does Cash on Delivery work?
You pay the courier in cash when the parcel reaches you. Nothing is charged upfront. Please have the exact amount ready — couriers rarely carry change.
For first-time orders we may call to confirm details before dispatch. This protects both of us against wrong addresses, and it is completely normal.
Something arrived damaged or wrong
Contact us within 48 hours of delivery with your order number and a photo of the item. Keep the original packaging. We will arrange a replacement or a refund.
Do you deliver to my city?
We deliver across Pakistan. Enter your address at checkout and the delivery charge is calculated for you.
Do you take bulk or business orders?
Yes. Email sales@zaroratzone.pk with what you need and the quantity, and we will come back with pricing.